Program manager-Scrum master
Required Skills & Experience
- 7–9 years of experience in AMS / Managed Services Delivery
- Proven experience in leading AMS engagements (support + enhancements)
- Strong understanding of ITIL processes (Incident, Problem, Change Management)
- Experience with SLA/KPI management and governance frameworks
- Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy)
- Experience working as Scrum Master / Project Manager in Agile environments
- Strong analytical skills for KPI tracking and service optimization
Preferred Skills
- Certification in Scrum (CSM/PSM) or PMP/Prince2
- Experience in automation and ticket reduction initiatives
