Captain – Job Description (Hotel / Restaurant Industry)
Job Title: Captain
Department: Food & Beverage Service
Reporting To: Restaurant Manager / F&B Manager
Location: [Outlet/Hotel Name]
Job Summary
The Captain is responsible for supervising restaurant operations during shifts, ensuring excellent guest service, coordinating with service staff, and maintaining service standards to enhance guest satisfaction.
Key Responsibilities
- Supervise and guide stewards and service associates during operations.
- Welcome guests and ensure a pleasant dining experience.
- Take orders and assist guests with menu recommendations.
- Ensure timely and accurate service of food and beverages.
- Coordinate with kitchen staff to ensure smooth service operations.
- Handle guest queries, complaints, and feedback professionally.
- Monitor table setup, cleanliness, and restaurant ambiance.
- Train and mentor service staff on SOPs and service standards.
- Maintain hygiene, grooming, and safety standards.
- Assist in inventory control and stock management of restaurant supplies.
- Prepare shift reports and communicate operational updates to management.
- Ensure compliance with company policies and hospitality standards.
Required Skills
- Excellent communication and customer service skills.
- Strong leadership and team management abilities.
- Good knowledge of food and beverage service standards.
- Ability to handle guest complaints effectively.
- Strong organizational and multitasking skills.
Qualification
- Diploma/Degree in Hotel Management or Hospitality Management preferred.
- Higher Secondary education with relevant experience may also be considered.
Experience
- 2–5 years of experience in Food & Beverage Service.
- Previous experience as Senior Steward or Captain preferred.
Key Performance Indicators (KPIs)
- Guest Satisfaction Score
- Service Quality Standards
- Team Productivity
- Upselling and Revenue Generation
- Complaint Resolution Time
Subject Line:
Job Description – Captain (Food & Beverage Service)
Pay: ₹18,000.00 - ₹27,097.04 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
