Job Title: Customer Support Associate (CSA) – Contractual
Organization: SIDBI
Location & Open Position
Compensation
- Salary Range: 25,000 to 35,000 per month
- (Based on experience and profile)
Job Summary
The Customer Support Associate (CSA) will be responsible for supporting customer onboarding, documentation, and field-level coordination activities. The role involves direct interaction with existing and prospective clients, assisting with documentation, and ensuring timely completion of processes as per organizational requirements.
Key Responsibilities
- Assist existing and prospective customers in filling out application forms.
- Collect duly signed application forms and required documents, including KYC documents and cheques.
- Follow up with customers for pending signatures and additional documentation.
- Collect audit-related documents from both existing and prospective clients.
- Coordinate with branch/local office for operational and administrative tasks.
- Undertake field visits as required for document collection and customer support.
- Handle any other assignments or responsibilities assigned by the Branch Office (BO) / Local Office from time to time.
Eligibility Criteria
- Graduate/Postgraduate in Commerce or related fields (B.Com, M.Com, CS, CS (Inter), ICWAI, etc.) from a recognized university.
- Basic knowledge of accounting and banking operations is mandatory.
- Basic computer proficiency is required.
- Minimum age: 21 years.
- Preference will be given to local candidates with proficiency in Hindi, English, and the local language (read, write, and speak).
- Must possess a valid driving license.
- Candidates should be willing and able to perform field work.
Preferred Skills
- Good communication and interpersonal skills.
- Ability to manage documentation and follow-ups efficiently.
- Willingness to travel locally for field assignments.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
