MICE Operations-Senior Profile
Job highlight
The ideal candidate will have a minimum of 5-8 years and more of experience in the travel industry and a proven track record in MICE Operation and customer service.
Ensure guests are well informed and supported throughout their travel experience
What you will do
Job description
1. Overseeing the planning, coordination, and execution of MICE tours to ensure seamless operations. This includes managing group visas, air tickets, hotels, rooming, etc.
2. Identifying areas for improvement in operations processes and procedures and implementing measures to continuously improve the efficiency and effectiveness of MICE tour operations.
3. Managing relationships with vendors, such as hotels, transportation providers, activity operators, giveaways vendor, airline ticketing team, visa team, etc. to ensure that they meet quality standards and deliver services as per agreed-upon terms.
4. Ensuring that all services provided to customers meet or exceed quality standards. This includes developing and implementing quality control procedures, conducting regular inspections, and resolving any quality-related issues.
5. Developing and managing budgets for MICE tours and ensuring that costs are controlled within the approved budget. This includes identifying areas where cost savings can be achieved and implementing cost-saving measures.
6. Leading and managing a team of operations professionals. This includes setting goals, providing coaching and feedback, handling crises situations and ensuring that team members have the resources and support they need to succeed.
Skills required:
· Excellent customer service and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
· Exceptional communication skills, both written and verbal, with attention to detail and the ability to explain complex travel information clearly.
· Proven track record of building and managing successful corporate partnerships.
· Excellent communication and leadership skills.
· Proactive working with the ability to drive results.
Role: MICE Operation
Industry Type: Travel & Tourism
Department: Customer Service, Service & Operations
Employment Type: Full Time, Permanent
Location: Kolkata
Salary: BEST IN MARKET
Role Category: Operations Support & Corporate & Group Travel
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Customer satisfaction,Customer service, Corporate & Group Travel,MICE Operation, Manager Client Servicing,Senior Executive Operations,Corporate handling,Relationship building,ContractingMICE
Contact : 6292300225 or mail me: [email protected]
About Us:
Established in 1993, Victoria Travels Pvt. Ltd. has grown into a multi-faceted company offering all India and World tour packages. Starting its venture with air ticketing, Victoria Travels has made its foray into Inbound, Outbound, MICE and Theme Tourism. Since its inception, Team Victoria has been constantly evolving itself, to strive for better customer services. We are proud to have the maximum repeat business. We are grateful to our patrons who have shown tremendous belief in us and to lead us to where we stand today. We are Into Leisure Travel, Business Travel, Honeymoon Packages and Corporate Packages
Website: https://victoriatravels.com/
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹75,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
