· Responsible for Smooth operation, Guest Management, Booking &Reservation Mgmnt, Income / Cost control & reporting and staff /other Stake holder’s management.
· Guest management (Guest relation, Smooth Check in & out, Safety, security, Hygiene & cleanliness of property, Food, services, coordinate functions and events of the guest)
· 100 % Guest Satisfaction required. If any complaint it should be attended & resolved immediately. Do everything within policy to turning their moments into memories.
· Maintaining good relation with locals, Guest, staff, tour operators and other stakeholders. Communication strictly thru property phone no’s and email.
· Responsible for Branding.- Neat and clean rooms & clean staff, tasty food, uniform, guest reviews & ratings (Min 10 no 5*/ week)
· Bringing business by marketing /contacting potential customers, tour operators, corporate customers and online promotions.
· Up keeping the property by proper and timely maintenance.
· Inventory Management including ensuring availability (Food, housekeeping, Amenities, Linen, Crockery/cutlery)
· Reception management. (Zero Guest complaint on room services & reception calls)
· Safety / Security Measures of the Resort.
· Staff payroll, utilization and control
· All decisions should made in the best interest of the Resort and management
· Timely reporting of all issues, reservation and income records.
· Manage the work of other support staff during their leave. Leave plans to be prepared based on reservation. (like No Saturday & Sunday leave for staff)
· Report to Managing Director
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Education:
Experience:
- total work: 10 years (Required)
Language:
- English (Required)
- Malayalam (Required)
- Hindi (Required)
Work Location: In person
