1. Role Purpose (1–3 lines): Leads enterprise network engineering & advanced operational support across routing, switching, WAN, LAN, wireless, SD-WAN and network security components to ensure high availability, optimized performance and secure network connectivity across customer and internal environments.
2. Key Responsibilities:
- Lead design, configuration, deployment and optimization of network infrastructure, routing policies and segmentation.
- Perform advanced troubleshooting, problem management, RCA, performance optimization and escalations handling.
- Support network upgrades, migrations, patching, software upgrades, capacity management and resilience improvements.
- Implement network security controls, ACLs, firewall policies, zero trust segmentation and access governance.
- Ensure end-to-end network observability, monitoring integration and proactive detection of performance degradation.
- Create and maintain network architecture documentation, operational runbooks and engineering standards.
- Provide technical SME support for new solutions / presales sizing and infra transformation initiatives.
3. Key Performance Indicators (KPIs):
- Network availability and performance SLA adherence
- MTTR & incident resolution effectiveness
- Network change success rate
- Network optimization gain metrics (latency, throughput, packet loss reduction)
- Control / policy compliance and standardization adoption
- Reduction in repeat network incidents
