1. Customer Support ExecutiveResponsibilities
- Handle customer calls, chats, and emails
- Resolve payment and transaction issues
- Help customers with app usage
- Verify customer details
- Escalate complex problems to higher teams
Common Processes
- Banking support
- Wallet support
- UPI/payment issues
- Credit card support
- Loan process support
Skills Needed
- Communication skills
- Basic computer knowledge
- Problem-solving
- English proficiency
2. Voice Process AssociateResponsibilities
- Take inbound/outbound calls
- Explain financial products
- Handle complaints and service requests
- Follow call quality standards
- Maintain customer satisfaction
Example Work
- EMI reminders
- Loan verification calls
- Insurance support
- Banking helpline support
3. Non-Voice / Chat Support ExecutiveResponsibilities
- Respond through chat or email
- Handle transaction complaints
- Update account information
- Process service requests
- Document customer interactions
Skills
- Typing speed
- Written communication
- Attention to detail
4. KYC Verification ExecutiveResponsibilities
- Verify Aadhaar, PAN, and customer documents
- Check compliance requirements
- Approve/reject verification requests
- Maintain customer records
Skills
- Document verification
- Accuracy
- Compliance awareness
5. Fraud & Risk Analyst (BPO Operations)Responsibilities
- Monitor suspicious transactions
- Detect fraud activities
- Freeze risky accounts
- Escalate fraud alerts
- Prepare investigation reports
Skills
- Analytical thinking
- Attention to detail
- Banking knowledge
6. Collections ExecutiveResponsibilities
- Contact customers for pending payments
- Negotiate repayment plans
- Maintain recovery records
- Follow compliance guidelines
Skills
- Communication
- Negotiation
- Customer handling
7. Back Office ExecutiveResponsibilities
- Process transactions and applications
- Update customer databases
- Prepare reports
- Handle documentation work
- Support operational teams
Skills
- MS Excel
- Data entry
- Process management
Daily Tasks in FinTech BPO
- Handling customer queries
- Processing payments/refunds
- Verifying accounts/documents
- Maintaining service quality metrics
- Meeting productivity targets
- Following compliance procedures
Common Tools Used
- CRM tools
- Ticketing systems
- Banking portals
- Excel
- Chat/call management software
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
