We are looking for a dedicated Desktop Support Engineer to join our IT Support team. This role is ideal for freshers who are passionate about troubleshooting computer systems, providing technical support, and delivering excellent end-user support. The candidate will be responsible for installing, configuring, maintaining, and supporting desktops, laptops, printers, and IT devices while ensuring smooth day-to-day IT operations.
Key Responsibilities
- Install, configure, and troubleshoot Windows 10/11 desktops and laptops.
- Provide L1/L2 Desktop Support to end users for hardware, software, and network-related issues.
- Install and support Microsoft 365 (Office 365) applications.
- Configure user accounts, password resets, and Active Directory (AD) user management.
- Troubleshoot desktop, laptop, printer, scanner, and peripheral devices.
- Diagnose hardware failures and replace faulty components.
- Resolve basic LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.
- Install software, drivers, antivirus, and security updates.
- Handle incidents and service requests using a ticketing system.
- Maintain IT asset inventory and documentation.
- Provide remote support to users and ensure timely issue resolution.
Required Skills
- Windows 10 & Windows 11
- Desktop Support
- Technical Support
- IT Support
- Hardware Troubleshooting
- Software Installation
- Active Directory (AD)
- Microsoft 365 / Office 365
- Outlook
- Printer & Peripheral Support
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- Wi-Fi
- VPN
- Remote Desktop
- Ticketing Tools (ServiceNow, Jira, ManageEngine, Freshservice, etc.)
- Basic Networking
- Customer Support
Qualifications
- Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
- Freshers or candidates with 0–2 years of experience are welcome to apply.
- Certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), or CCNA are an added advantage.
Preferred Qualities
- Strong troubleshooting and analytical skills.
- Good communication and interpersonal skills.
- Customer-focused approach.
- Ability to work independently and in a team.
- Willingness to learn and adapt to new technologies.
Job Type: Full-time
Experience: Fresher – 2 Years
Pay: ₹19,000.00 - ₹23,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
