Anuj IMF Pvt. Ltd. is looking for a dynamic Team Leader/Trainer (Sales/Client Onboarding) who can recruit, train, manage, and drive a high-performing customer service team. The candidate will be responsible for ensuring excellent customer support, team productivity, and achievement of business objectives.
Key Responsibilities
- Recruit and onboard Customer Service Executives.
- Meet Self targets and Drive team to Achieve targets.
- Lead, motivate, and drive the team to achieve performance targets.
- Monitor daily team productivity and service quality.
- Handle customer escalations and ensure timely resolution.
- Conduct regular training, coaching, and team development sessions.
- Track KPIs, prepare performance reports, and implement improvement plans.
- Ensure high customer satisfaction and retention levels.
- Coordinate with internal departments for seamless customer support.
- Maintain discipline, engagement, and a positive team environment.
Eligibility Criteria
- Graduate in any discipline.
- Minimum 2 years of experience in Customer Service, Team Handling in Leadership roles.
- Proven ability to recruit, train, and manage teams.
- Strong communication, leadership, and interpersonal skills.
- Result-oriented with excellent problem-solving abilities.
- Proficiency in MS Office and CRM tools.
Key Skills
- Team Recruitment & Development
- Team Leadership
- Customer Service Management
- Target Achievement
- Customer Relationship Management
- Coaching & Mentoring
- Performance Monitoring
- Problem Resolution
CTC: As per company standards and candidate experience.
Industry Preference: BFSI, Insurance, Financial Services, Customer Support, Telecalling Operations.
Pay: ₹25,000.00 - ₹42,599.24 per month
Application Question(s):
- Can you build your team of 3-4 Executives, who can drive Growth Immediately?
- How Many member Team have you managed under yourself?
- Will you be able to outperform yourself and Earn Incentives upto 1,20,000 Per Month?
- What all Languages you are comfortable with?
- Will you be able to Drive and Motivate the team to Perform and Achieve Targets?
- Have you worked on Bulk Recruitment/ Hiring/ Client Onboarding, Share Details ?
- Have you worked on Sales ?, if Yes, Kindly Explain
- This is an In office Job and Required to perform all the above over calls with Clients, do you have past experience in doing the same?
- Can you Prepare and train the Team on various Calling Scripts?
- What is your Take Home Salary, CTC & Expected Salary?
- Have you worked on Insurance sales and Recruitment Process?
Work Location: In person
