- Provide friendly, courteous, and quality support to all users.
- Strive to meet or exceed all SLA goals.
- Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications)
- Document customer requests in the appropriate issue tracking system.
- Route tickets accurately to client level support when needed.
- Stay current on and adhere to established policies, procedures and documentation
- Be a subject matter expert in the full suite of supported client system and processes Let's close.
Pay: ₹400,000.00 - ₹800,000.00 per year
Benefits:
Work Location: In person
