Job Title: Telesales Executive (Banquet & Restaurant) Job Overview We are looking for an energetic, confident, and target-driven Telesales Executive to drive sales and customer inquiries for Kanha Banquet and Kanha Restaurant. In this dual-focus role, you will be the primary voice of our brand—handling inbound/outbound calls, promoting our banquet spaces for events, and driving table reservations, party orders, and home-dining queries for our restaurant. The ideal candidate has excellent communication skills, a persuasive personality, and a background in hospitality sales or tele-calling. Key Responsibilities * Inbound & Outbound Calling: Handle incoming inquiries from prospective clients interested in hosting events or dining, and proactively make outbound calls to generated leads (database, past clients, digital campaigns). * Banquet Sales Conversion: Pitch Kanha Banquet packages for weddings, receptions, birthdays, anniversaries, and corporate gatherings; answer queries regarding pricing, menu options, capacity, and availability. * Restaurant Promotions: Promote Kanha Restaurant’s special dining offers, festive menus, buffet packages, family get-togethers, and bulk delivery/party orders over phone and messaging channels (WhatsApp Business). * Lead Management & Follow-ups: Maintain detailed daily logs of calls, follow-ups, and client feedback in a CRM system or spreadsheet; nurture warm leads until conversion. * Site Visit & Table Booking Coordination: Schedule property walkthroughs/site visits for banquet clients and secure table reservations or pre-orders for the restaurant. * Customer Service & Support: Provide polite, prompt, and accurate information to callers, resolving basic complaints and routing complex operational issues to the respective managers. * Target Achievement: Meet or exceed monthly targets for banquet bookings, event conversions, and restaurant table reservations. Qualifications & Requirements * Experience: 1 to 3 years of proven experience in telesales, tele-marketing, front-office handling, or customer support—preferably within the hospitality, hotel, or F&B industry. * Education: High school diploma/HSC or Bachelor’s degree in any field. * Language Skills: Excellent verbal communication skills in English, Hindi, and Marathi (local language proficiency is a must). * Core Competencies: * Strong persuasion, negotiation, and closing skills. * Active listener with a polite, customer-centric phone etiquette. * Basic computer literacy (MS Office, CRM tools, WhatsApp business marketing). * Work Ethic: Results-driven, target-oriented, and comfortable working in a fast-paced environment.
Pay: ₹8,000.00 - ₹29,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
