Position Summary
The role of a Hotel / Resort Night Manager is crucial in ensuring the smooth running of a hotel during the night shift. A Hotel Night Manager is responsible for the safety and security of guests, staff and the building itself. They are required to have excellent communication and problem-solving skills as they may be required to deal with unexpected situations during their shift.
Duties and Responsibilities:
- Manage and monitor activities of all employees in the Hotel / Resort making sure they adhere to the standards of excellence and to the employee guidelines, hotel policies and procedures, coaching, training and correcting where needed.
- Handle late check-ins and early check-outs, ensuring a smooth and efficient process.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
- Always maintain a professional and high-quality service-oriented environment.
- Act as manager on duty for the hotel in the absence of the Management dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Required to welcome our guests to the hotel in a friendly and helpful manner and ensure that the public areas are kept clean and tidy.
- Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars, and other responsibilities to ensure all requirements are met during our guest’s stay.
- Ensure the hotel is clean and well-maintained, especially during the quieter hours of the night.
- Should Show Initiative, Problem Solving, Staff Training, Team Leading. Supervise night shift staff, ensuring they are performing their duties effectively and efficiently.
- Conduct Briefing for all staff during the Night Shift and inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Coordinate with housekeeping, maintenance, and other departments to ensure the smooth operation of the hotel/Resort.
- Monitor and manage inventory levels, ensuring adequate supplies are available.
- Ensure compliance with hotel /Resort legal requirements.
- Respond to any emergency situations that may arise, such as medical emergencies or fire alarms.
- Keep accurate records and documentation of all activities and events during the night shift.
- Demonstrate leadership skills and be able to make sound decisions in a fast-paced environment.
- Ensure the safety and security of guests, staff, and the hotel property. Be aware and able to enforce all fire-life safety procedures. Report any suspicious persons, activities, and/or hazardous conditions to the Security department.
- Conduct nightly audits, balancing financial transactions and generating reports for the daytime management team and ensure the accurate completion of the daily night audit in a timely fashion.
Minimum Requirements
- Leaving Certificate or equivalent.
- Previous experience as a Night Auditor/Front Desk
- Possess a good command of the English, Hindi, Kannada languages and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
- Considerable knowledge of computer systems for registration, reservations and backup systems.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
Preferred Requirements
- A training in the hospitality industry is a plus
- Previous experience in a leadership role.
- Must be available to work night shifts each week from 10.00 pm until 8.00 am anytime from Monday to Sunday.
- The successful candidate will be required to undergo a medical to ensure they are fit to work overnight.
- Salary dependent on experience
Job Type: Full-time
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
