Customer Care Specialist
About Madcap Luxe Travel Experiences:
Madcap Luxe Travel Experiences is a premium travel vertical under Madcap Adventure, co-founded by Rannvijay Singha, a renowned name in Bollywood and the adventure lifestyle space. The brand is backed by Maxperience, one of India’s leading experiential marketing agencies with over 15+ auto brands serviced, 500+ large-scale events & rides executed, and 20+ successful IPs created and delivered.
Built on the ethos of storytelling through experiences, Madcap Luxe curates ultra-premium outbound expeditions, high-end self-drive journeys, and bespoke itineraries that redefine luxury travel for India’s discerning travelers — blending thrill, exclusivity, and emotion into every journey.
You can find more about us at https://madcapluxetravel.com/
Role Overview:
We are looking for a polished and articulate Customer Care Specialist to handle voice-based interactions with our premium clientele. The role involves managing high-intent leads generated through performance marketing channels, delivering a seamless and personalized service experience, and converting inquiries into long-term customer relationships while upholding the brand’s luxury positioning.
Key Responsibilities:
· Handle inbound and outbound calls with potential and existing customers, ensuring a premium and personalized experience
· Manage and respond to leads generated through performance marketing campaigns (digital ads, campaigns, landing pages, etc.)
· Qualify leads, understand customer requirements, and guide them through the next steps in the customer journey
· Address customer queries, requests, and concerns with efficiency, empathy, and professionalism
· Build strong rapport with clients, maintaining a warm yet refined communication style
· Provide accurate information about products, services, and offerings
· Identify opportunities for conversion, upselling, or cross-selling relevant premium offerings
· Maintain detailed records of customer interactions and lead status in CRM systems
· Collaborate with sales and operations teams to ensure seamless handover and service delivery
· Follow up proactively with leads and customers to drive conversions and ensure satisfaction
· Uphold brand tone, etiquette, and service standards in every interaction.
Qualifications & Skills:
· Graduate in any discipline
· 1–4 years of experience in voice-based customer support, inside sales, or lead conversion
· Exposure to travel sales or hospitality is an added advantage
· Strong verbal communication skills (English & Hindi) with a polished tone
· Sales-oriented with good rapport-building and listening skills
· Comfortable with CRM tools and handling performance marketing leads
· Detail-oriented with a professional and customer-first approach
Why Join Us:
· Be part of India’s first experiential powerhouse redefining luxury travel.
· Represent a brand co-founded by Rannvijay Singha, merging adventure with global luxury.
· Get hands-on exposure to international expeditions, bespoke journeys, and elite clientele.
· Competitive pay + performance-based incentives.
· Dynamic growth opportunities within a visionary, fast-scaling travel vertical.
Pay: ₹40,000.00 - ₹55,000.00 per month
Work Location: In person
