Responsibilities
- Responsible for providing technical support and implementation in onsite or over the telephone and other electronic mediums in a timely, proficient, and professional way, and by this, contributing to a stable progress in customer satisfaction.
- Resolving as many queries as possible on the first call.
- Ensure that you keep enough product, technical, market, and call handling expertise to perform your job efficiently, including the correct call logging, administrative, and procedural practices required.
- To remain friendly, polite, and efficient at all times, to ensure that the Company’s goal of total
- Customer satisfaction is achieved at all times for both clients and company personnel.
- Maintaining and developing relationships with existing customers via meetings, telephone calls, and emails.
- Negotiating the terms of an agreement and closing sales.
- Gathering market and customer information, and gaining a clear understanding of customers' businesses and requirements.
Essential requirements & Desirable attributes
- Strong problem solving skills and decision-making skills.
- Capability to communicate efficiently both verbally and in writing in English and any other chosen languages with customers and colleagues.
- A passion for technology and its use in the workplace, and the desire and ability to build their technical skills.
- Ability to excel in an environment where stretch objectives are continually set.
- An open communicator with a positive ‘can do’ attitude.
- A proactive person who does what they say they are going to do.
- Elasticity with work times, willing to work extra hours to grow the business.
Prospective candidates can mail resumes to: 93610 88999
Pay: ₹9,075.64 - ₹15,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Iyer Bungalow, Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Current CTC?
- Expected CTC?
Experience:
- Customer support: 1 year (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
- Day Shift (Required)
Willingness to travel:
Work Location: In person
