Key Responsibilities:
Service Support & Coordination:
- Act as a key point of contact between the sales team, clients, and internal departments.
- Prepare quotations, proposals, tenders, and sales agreements for UPS, inverters, batteries, Stabilizers
- Follow up with customers for order confirmation, payment schedules, and feedback.
Order Processing & Documentation:
- Process and manage customer orders accurately, from quotation to dispatch and delivery.
- Maintain sales records, databases, and client details in an organized and up-to-date manner.
- Coordinate with logistics and inventory teams to ensure timely delivery of products and services.
Customer Interaction & Relationship Management:
- Respond to customer inquiries via phone, email, or in person with a professional and helpful approach.
- Provide product information, specifications, and support based on customer requirements.
- Handle after-sales coordination, including service follow-ups and complaint resolution.
Internal Coordination:
- Collaborate with the technical and service departments to schedule installations, site visits, or service calls for UPS and computer systems.
- Liaise with the accounts team to ensure proper invoicing and collection of payments.
- Track sales targets, pending orders, service schedules, and client feedback.
Requirements:
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
- 2+ years of experience in a sales coordination or support role, preferably in UPS, Inverter, Battery, or IT services industry.
- Strong knowledge of sales processes and customer service practices.
- Proficiency in MS Office (Excel, Word, Outlook) and basic CRM software.
Pay: ₹18,000.00 - ₹27,000.00 per month
Work Location: In person
