Job Summary
As a Tech Support Trainee, you will work closely with our implementation and customer success teams to support clients during onboarding, training, and post-implementation activities. This role is ideal for someone with strong communication skills, a technical aptitude, and the willingness to travel frequently to client locations whenever required.
Although this is a Work From Home role, candidates must be comfortable with frequent travel for client meetings, product demonstrations, training sessions, and implementation support.
Key Responsibilities
- Provide technical support to customers through calls, emails, and virtual meetings.
- Coordinate with clients to understand and resolve product-related queries.
- Conduct product training sessions for customers during implementation and onboarding.
- Travel to client locations for implementation, training, and support whenever required.
- Collaborate with internal Product, Technology, and Customer Success teams to resolve customer issues.
- Maintain implementation documentation, training records, and customer reports.
- Assist in testing newly released features before deployment.
- Prepare reports and MIS using Microsoft Excel.
- Utilize AI tools to improve productivity, documentation, and customer support processes.
Required Skills
- Excellent verbal and written communication skills.
- Comfortable speaking with clients over phone and virtual meetings.
- Basic technical understanding and problem-solving ability.
- Hands-on experience with Microsoft Excel.
- Familiarity with AI tools such as ChatGPT, Gemini, Microsoft Copilot, or similar productivity tools.
- Willingness to travel frequently across client locations.
- Ability to learn quickly and work independently in a remote environment.
- Good analytical and troubleshooting skills.
Eligibility
- 0–1 year of experience in Technical Support, Customer Support, Implementation, or a similar role.
- Freshers with excellent communication skills and a technical background are encouraged to apply.
- Bachelor's degree in B.Tech, BCA, MCA, B.Sc. (IT/Computer Science), or a related field is preferred.
What We Offer
- Opportunity to work with a fast-growing SaaS product company.
- Exposure to enterprise implementations and client interactions.
- Hands-on learning in product support, implementation, and customer success.
- Career growth opportunities within Technical Support, Implementation, and Customer Success.
- Work From Home flexibility with travel opportunities for client engagement.
Work Mode: Remote (Work From Home) with frequent travel to client locations as required.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
