Here’s a clean and professional Job Description (JD) you can use:
Job Title: RTO Executive (E-commerce Operations)
Company: Nature Touch Nutrition
Job Summary:
We are looking for a dedicated and detail-oriented RTO Executive to manage and streamline the Return to Origin (RTO) process for our e-commerce operations. The ideal candidate will be responsible for handling RTO shipments, coordinating with courier partners, and ensuring minimal losses while maintaining smooth operational flow.
Key Responsibilities:
- Manage and monitor all RTO (Return to Origin) shipments on a daily basis
- Coordinate with logistics and courier partners to track and resolve RTO issues
- Analyze reasons for RTO and implement strategies to reduce return rates
- Maintain accurate records of returned shipments and update systems accordingly
- Communicate with internal teams (Customer Support, Warehouse, Operations) for smooth handling
- Identify process gaps and suggest improvements to enhance efficiency
- Prepare daily/weekly reports on RTO performance and trends
Requirements:
- Graduate in any discipline (preferred)
- 1–3 years of experience in E-commerce / Logistics / RTO handling
- Strong understanding of courier operations and return management
- Proficiency in MS Excel and data handling
- Good communication and problem-solving skills
- Ability to work in a fast-paced environment
Preferred Skills:
- Experience with Shopify / Amazon / Flipkart / logistics panels
- Analytical mindset with attention to detail
- Ability to handle multiple tasks and deadlines
Benefits:
- Competitive salary package
- Growth opportunities in a fast-growing e-commerce company
- Supportive and dynamic work environment
Job Type: Full-time
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
