Malayalam Speaking mandatory
Key Responsibilities:
* Customer Outreach: Contacting customers via phone calls, email, and other channels to discuss and collect outstanding payments.
* Payment Negotiation: Negotiating payment arrangements and repayment plans with customers who have overdue balances.
* Problem Resolution: Addressing customer billing issues, reconciling accounts, and resolving queries related to payments.
* Record Maintenance: Maintaining accurate and up-to-date records of customer communications, transactions, and payment arrangements.
* Target Achievement: Meeting and exceeding established collection targets and objectives set by the client or BPO company.
* Compliance & Confidentiality: Adhering to all relevant compliance guidelines, regulatory requirements, and data privacy standards.
* Issue Escalation: Escalating complex or unresolved issues to the appropriate departments or team leaders.
Required Skills & Qualifications:
* Communication Skills: Excellent verbal and interpersonal communication skills for effective customer interaction.
* Education: A high school diploma is typically required, with an Associate's or Bachelor's degree preferred for some roles.
* Negotiation Skills: Proficiency in negotiation to reach payment agreements.
* Experience: Previous experience in a tele-collection, debt recovery, or customer service role is preferred.
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Shift Timings & Weekoff
* 9.30am to 7pm ( 6 days working and Rotational weekoff)
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
