We are looking for an experienced and result-oriented E-Commerce Head to lead and manage our overall e-commerce business. The ideal candidate will be responsible for driving online sales, managing marketplaces and D2C channels, developing growth strategies, and ensuring smooth day-to-day e-commerce operations.
The candidate should have strong knowledge of major e-commerce marketplaces, digital sales, performance marketing, catalog management, inventory planning, and business analytics.
Key Responsibilities
- Develop and execute the overall e-commerce sales and growth strategy.
- Manage and grow business across Amazon, Flipkart, Myntra, Meesho, Shopify/D2C and other relevant marketplaces.
- Achieve monthly, quarterly, and annual sales and profitability targets.
- Monitor marketplace performance, rankings, conversion rates, traffic, and customer behavior.
- Manage product listings, cataloging, pricing, promotions, offers, and content optimization.
- Plan and execute marketplace promotional campaigns and seasonal sales.
- Coordinate with the Digital Marketing/Performance Marketing team to improve traffic and ROAS.
- Monitor and optimize advertising spend, sales contribution, CAC, ROAS and overall marketing ROI.
- Analyze sales data and prepare regular MIS, dashboards and business performance reports.
- Work closely with inventory, warehouse, operations, finance and customer service teams to ensure smooth order fulfillment.
- Maintain optimum inventory levels and minimize stock-outs, excess inventory and returns.
- Monitor customer reviews, ratings, complaints, cancellations and returns, and develop corrective actions.
- Identify new marketplaces, online channels and business opportunities for expansion.
- Manage relationships and negotiations with marketplace representatives, agencies and external partners.
- Ensure marketplace policies, commercial terms, pricing and operational requirements are properly managed.
- Lead and mentor the e-commerce team and ensure achievement of individual and team KPIs.
- Conduct competitor and market analysis to identify new products, pricing opportunities and market trends.
- Continuously improve the customer experience and overall online brand presence.
Key Performance Indicators (KPIs)
- Online Revenue & Growth
- Marketplace Sales
- Gross Margin / Contribution Margin
- ROAS & Advertising Efficiency
- Conversion Rate
- Average Order Value (AOV)
- Return & Cancellation Rate
- Inventory Availability
- Marketplace Ranking & Visibility
- Customer Ratings & Reviews
- New Customer Acquisition
- Team Productivity
Required Skills
- Strong understanding of E-Commerce & Marketplace Management.
- Hands-on experience with Amazon, Flipkart, Myntra, Meesho, Shopify or similar platforms.
- Strong analytical and data-driven decision-making skills.
- Good knowledge of performance marketing and marketplace advertising.
- Excellent understanding of pricing, promotions and product catalog management.
- Strong knowledge of Excel / Google Sheets and e-commerce analytics.
- Excellent communication, negotiation and team-management skills.
- Ability to work with cross-functional teams and manage multiple priorities.
- Strong commercial and business understanding.
- Result-oriented approach with a focus on revenue and profitability.
Qualification
- MBA / PGDM in Marketing, E-Commerce, Business Management or a related field preferred.
- Bachelor's degree in any relevant discipline.
Pay: Up to ₹100,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
