Company Description
SOAIS is a leading enterprise IT solutions provider which has a passion for customer satisfaction, technology innovation with profound industry and business process expertise. It offers a full spectrum of technology solutions in the arena of Oracle Cloud Applications, PeopleSoft, WorkSoft, Workday and niche technology areas such as mobility
Job Description
Responsibilities:
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Analyze system specifications and requirements to design effective test coverage. •Develop detailed test plans, test cases, and test scripts for Genesys Cloud and IVR applications.
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Execute test cases, track results, and identify/report defects using Jira and Confluence.
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Collaborate closely with developers and stakeholders to resolve issues and ensure timely defect closure.
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Conduct functional, integration, regression, and reporting validations for contact center systems.
Qualifications
Must-Have Skills:
•3–6 years of experience in Genesys Contact Centre testing. •Strong knowledge of Genesys softphone use (WDE, WWE, or CTI connector).
- Experience in testing Salesforce + Genesys CRM application integrations.
- Proficiency in Contact Centre Reports validation.
- Ability to write detailed test scripts from designs (e.g., call flow test cases from Visio diagrams).
- Strong knowledge of Agile methodology and test processes.
Additional Information
All your information will be kept confidential according to EEO guidelines.
