We are a growing farm-to-door milk & organic food delivery startup committed to bringing fresh, high-quality milk and dairy products directly to customers every morning. With a strong focus on quality, sustainability, and customer service, we are expanding rapidly and looking for energetic team members to grow with us.
Role Overview:
Vasudevam Farm is a growing farm-to-home business delivering fresh milk, eggs, dairy products and other farm products directly to customers.
As we continue to expand our customer base and digital operations, we are looking for a Customer Accounts, Support & Operations Executive who can take ownership of existing customer accounts, billing, customer support, app onboarding and basic bookkeeping.
This is a multi-functional role suited for someone who is organised, comfortable communicating with customers and has good attention to detail.
Key Responsibilities
- Manage existing customer accounts, orders, subscriptions and customer data.
- Handle customer queries and provide timely support through phone and WhatsApp.
- Prepare and track customer invoices, payments and outstanding amounts.
- Support customer onboarding and migration to the company mobile app.
- Maintain daily bookkeeping and update Vyapar/Tally and other records.
- Maintain Excel/Google Sheets and prepare basic sales, collection and customer reports.
- Coordinate with the delivery and growth teams to resolve customer issues.
- Maintain accurate records and proactively identify discrepancies or pending actions.
- Take ownership of routine customer accounts and operational activities with minimal supervision.
Who You Are:
- Degree/Diploma in BBA/MBA/BCA/MCA or any other similar degree (Fresher or up to 2 years of experience).
- 1–3 years of experience in accounts, billing, customer service, administration or a similar role.
- Basic knowledge of accounting and bookkeeping.
- Good working knowledge of MS Excel/Google Sheets.
- Good communication skills.
- Comfortable speaking with customers over phone and WhatsApp.
- Good numerical ability and attention to detail.
- Ability to maintain accurate records.
- Willingness to learn new software and digital systems.
- Ability to work independently and take responsibility.
- Occasionally assist with urgent customer queries outside regular working hours when required.
What We Offer:
- Opportunity to work in a purpose-driven, fast-growing startup.
- Opportunity to work in close collaboration with the partners
- Hands-on learning across operations, marketing, and customer experience.
- Attractive performance incentives + travel allowance.
- Open and collaborative work environment with scope for career growth.
Work Schedule:
- Monday to Saturday from 9am to 530pm.
Job Type: Full-time
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
