About the Role
We are looking for a Sales Support & After-Sales Coordinator based out of Gurugram to be the backbone of our sales operations, managing order processing, customer/dealer coordination, and after-sales service. This role works closely with the sales team, operations/production, and customers to ensure smooth order execution and high customer satisfaction post-sale.
Key Responsibilities
Sales Coordination
- Process and track customer/dealer orders from booking to dispatch.
- Coordinate with internal teams (production/operations/logistics) for order status and delivery timelines.
- Maintain and update sales MIS, order trackers, and customer/dealer records (CRM/Excel).
- Prepare quotations, proforma invoices, and sales documentation as required by the sales team.
- Follow up on pending payments and coordinate collections with customers/dealers.
- Support the sales team with data, reports, and dashboards for review meetings.
- Liaise between sales, logistics/dispatch, and accounts for smooth order-to-delivery flow.
After-Sales Service
- Act as the first point of contact for customer complaints and service requests.
- Log and track complaints (delays, product/service issues) till closure.
- Coordinate with technical/service teams to schedule resolutions and follow-ups.
- Ensure timely resolution of warranty/service claims as per company policy.
- Maintain service records, TAT (turnaround time) reports, and customer satisfaction feedback.
- Escalate recurring or critical issues to the Sales/Operations Manager.
Required Qualifications & Experience
- Graduate in any discipline (Commerce/Business preferred).
- Minimum 1 year of experience in sales coordination, back-office sales support, or customer service.
- Proficiency in MS Excel, MS Office, and CRM/ERP tools.
- Strong follow-up, documentation, and multitasking skills.
Key Skills
- Order processing & sales documentation
- Customer service and complaint handling
- Coordination across sales, operations, logistics, and accounts
- Good communication skills.
- Detail-oriented with strong follow-up discipline
- Ability to work under pressure and manage multiple priorities
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
