About the Role
We are looking for a confident, professional, and client-focused CRM Executive to join our growing team. In this role, you will serve as the primary point of contact for our clients, building and maintaining strong relationships while ensuring a seamless customer experience at every stage of the client journey.
The ideal candidate is an excellent communicator with strong interpersonal skills, a polished professional presence, and the ability to manage multiple client relationships effectively in a fast-paced environment.
Key Responsibilities
- Schedule, coordinate, and conduct client meetings (both virtual and in-person) in a professional and organized manner.
- Act as the primary liaison between clients and internal teams to ensure clear communication and timely execution of deliverables.
- Maintain and update the CRM system with accurate client information, interaction history, follow-up activities, and account records.
- Understand client requirements, address concerns proactively, and ensure high levels of client satisfaction and retention.
- Prepare meeting agendas, minutes of meetings (MoMs), reports, proposals, and client-facing presentations in fluent English.
- Track client accounts, identify renewal and upselling opportunities, and collaborate with the sales team to drive business growth.
- Monitor and follow up on post-meeting action items to ensure commitments are completed within agreed timelines.
- Build long-term client relationships by delivering exceptional service and maintaining a positive brand image during all interactions.
- Coordinate with cross-functional teams to resolve client queries efficiently and provide timely updates.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 1–2 years of experience in CRM, Client Servicing, Account Management, Customer Success, or a similar client-facing role.
- Excellent verbal and written communication skills in English with a confident, articulate, and professional communication style.
- Strong presentation, negotiation, and interpersonal skills with a polished and customer-centric approach.
- Hands-on experience with CRM platforms such as Salesforce, Zoho CRM, HubSpot, or similar tools is an added advantage.
- Proficiency in Microsoft Office or Google Workspace, especially PowerPoint, Excel, Word/Docs, and Outlook.
- Strong organizational and time-management skills with the ability to manage multiple client accounts simultaneously.
- A proactive, solution-oriented mindset with excellent problem-solving abilities.
- High level of accountability, professionalism, and attention to detail.
- Ability to perform effectively under pressure while maintaining a positive attitude.
Job Types
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
