JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position OverviewThe Soft Services Executive is responsible for overseeing and coordinating non-technical facility services to ensure optimal workplace environments for clients. This role involves managing service delivery, vendor relationships, and quality standards across cleaning, catering, security, landscaping, and other hospitality services within commercial properties.
Key ResponsibilitiesService Delivery Management Coordinate and supervise soft services operations including cleaning, waste management, pest control, catering, security, and landscaping services. Monitor service quality against established standards and client expectations, conducting regular inspections and audits. Ensure compliance with health, safety, and environmental regulations across all service areas.
Vendor and Contract Management Manage relationships with multiple service providers and subcontractors. Monitor contract performance, resolve service issues, and ensure adherence to service level agreements. Negotiate contract renewals and variations as required. Conduct vendor performance reviews and implement improvement plans when necessary.
Client Relationship Management Serve as primary point of contact for client soft services requirements. Respond promptly to client requests, complaints, and feedback. Prepare regular service reports and presentations for clients. Conduct client meetings to review performance and discuss service enhancements.
Budget and Cost Control Monitor soft services budgets and expenditures. Identify cost optimization opportunities while maintaining service quality. Prepare budget forecasts and variance reports. Approve invoices and manage purchase orders within delegated authority limits.
Team Leadership and Development Supervise soft services staff and coordinate training programs. Conduct performance evaluations and provide coaching to team members. Ensure adequate staffing levels and manage shift schedules. Foster a collaborative team environment focused on service excellence.
Required QualificationsEducation and Experience Bachelor's degree with Minimum 3-5 years of experience in facilities management or soft services operations. Experience managing multiple service contracts and vendor relationships essential.
Technical Skills Proficiency in facility management software systems and Microsoft Office Suite. Strong understanding of health and safety regulations, environmental compliance, and industry best practices. Knowledge of contract management principles and procurement processes.
Core Competencies Excellent communication and interpersonal skills with ability to manage diverse stakeholder relationships. Strong problem-solving abilities and attention to detail. Proven leadership capabilities with experience managing teams. Customer service orientation with focus on exceeding client expectations.
Working ConditionsThis position requires flexibility to work across multiple client sites and may involve occasional evening or weekend coverage. Some physical activity required including site inspections and emergency response situations.
Career DevelopmentThis role offers opportunities for professional growth within JLL's facilities management division, with potential advancement to senior management positions. The company supports continuing education and professional certifications relevant to facility management and soft services operations.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
