Execution & Operations Head
Company: Dingle Home Assistant
Job Type: Full-Time
Location: Kozhikode, Kerala
About the Role
Dingle Home Assistant is looking for an Execution & Operations Head to manage the day-to-day execution of our home service operations. The primary responsibility of this role is to ensure that cooking and cleaning staff are allocated to customer bookings on time and that every service is executed smoothly and within the scheduled time.
The Operations Head will work closely with the CRM team to coordinate customer requirements, staff availability, scheduling, and service execution.
Key Responsibilities
- Allocate suitable cooking and cleaning staff to customer bookings based on requirements and availability.
- Ensure staff reach the customer's location on time and are properly assigned before the service starts.
- Coordinate closely with the CRM team regarding daily bookings and customer requirements.
- Monitor the status of ongoing and upcoming services.
- Follow up with staff to ensure assigned jobs are completed within the scheduled time.
- Handle last-minute staff availability issues and arrange suitable replacements when required.
- Ensure customer requirements communicated by the CRM team are properly executed by the assigned staff.
- Maintain daily records of staff allocation, attendance, service completion, and operational issues.
- Identify execution delays or operational problems and resolve them quickly.
- Coordinate between CRM, field staff, and management to ensure smooth service delivery.
- Monitor staff performance and punctuality.
- Ensure all assigned services are completed according to Dingle Home Assistant's service standards.
- Prepare regular operational updates and report execution issues to management.
Requirements
- Previous experience in operations, staff management, field operations, or service coordination is preferred.
- Strong communication and coordination skills.
- Ability to manage multiple bookings and staff simultaneously.
- Good problem-solving and decision-making skills.
- Ability to work under pressure and handle last-minute changes.
- Basic knowledge of CRM systems and operational tracking is an advantage.
- Good knowledge of Malayalam and English.
- Candidates who have experience managing housekeeping, domestic workers, hospitality, or field-service staff will be preferred.
Ideal Candidate
We are looking for someone who is highly responsible, organized, proactive, and execution-focused. The ideal candidate should be able to coordinate staff effectively, identify problems before they affect customers, and ensure that every booking is executed on time.
Key Performance Areas
- Timely staff allocation
- Staff punctuality
- On-time service execution
- Effective coordination with CRM team
- Quick replacement and issue resolution
- Customer service execution quality
- Daily operational efficiency
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Paid sick time
Work Location: In person
