Position Summary
We are looking for a responsible and proactive Assistant Branch Manager to support the smooth functioning of our branches in and around Cochin.
The candidate will assist in managing day-to-day branch operations, staff, customer service, documentation, accounts coordination, and shipment movement. The role requires a hands-on approach, good leadership skills, and the ability to resolve operational issues promptly.
Key Responsibilities1. Branch Operations
- Assist the Branch Manager in managing daily branch operations.
- Monitor booking, pickup, delivery, dispatch, and transhipment activities.
- Ensure consignments are processed and dispatched within the prescribed TAT.
- Monitor pending, undelivered, returned, and delayed consignments.
- Coordinate with destination and connecting branches for smooth shipment movement.
- Ensure proper handling and documentation of consignments.
2. Staff Supervision
- Supervise branch staff and delivery/pickup personnel.
- Allocate daily duties and monitor staff attendance and productivity.
- Guide staff in following company procedures and operational standards.
- Address routine staff issues and report major concerns to the Branch Manager.
- Encourage discipline, teamwork, and accountability within the branch.
3. Customer Service
- Handle customer enquiries and service-related complaints.
- Ensure timely response to customer issues.
- Assist in resolving delivery, pickup, billing, and tracking-related complaints.
- Maintain good relationships with regular and important customers.
- Ensure a professional customer experience at the branch.
4. Accounts & Administration
- Assist with daily billing, collections, cash handling, and account-related activities.
- Coordinate with the Accounts Department for reconciliation and outstanding matters.
- Ensure timely submission of branch accounts and supporting documents.
- Monitor branch expenses and maintain proper records.
- Ensure all required operational and administrative documents are maintained properly.
5. Problem Solving & Coordination
- Identify and resolve routine operational issues at branch level.
- Coordinate with other branches, hubs, Regional Office, and Head Office when required.
- Follow up on delayed or problematic consignments until resolution.
- Escalate critical operational issues to the Branch Manager/Regional Management without delay.
- Take appropriate action during urgent operational situations.
6. Reporting & MIS
- Maintain daily operational records and reports.
- Assist in preparing branch MIS reports.
- Monitor shipment volumes, pending consignments, revenue, collections, and other branch performance indicators.
- Provide accurate information to the Branch Manager and Regional Management.
Candidate Profile
- Graduate in any discipline preferred.
- 2–5 years of experience in courier, logistics, transportation, retail operations, administration, or a similar field preferred.
- Candidates with relevant supervisory experience will have an advantage.
- Good communication and interpersonal skills.
- Ability to manage staff and coordinate with multiple teams.
- Good problem-solving and decision-making ability.
- Ability to work under pressure and meet operational deadlines.
- Willingness to travel between branches when required.
- Knowledge of the Cochin/local area and logistics operations will be an advantage.
- Valid driving licence will be an advantage.
Key Competencies
- Staff supervision
- Branch operations
- Customer handling
- Problem solving
- Team coordination
- Basic accounts knowledge
- MS Excel & computer skills
- Communication
- Time management
- Accountability and discipline
Performance Expectations
The Assistant Branch Manager will be expected to:
- Ensure smooth day-to-day branch operations.
- Maintain proper staff discipline and productivity.
- Ensure timely processing and movement of consignments.
- Minimize pending, delayed, and improperly handled consignments.
- Ensure accurate billing, collections, and documentation.
- Resolve customer issues promptly.
- Maintain effective coordination with other branches and the Regional Office.
- Support the Branch Manager in achieving operational and business targets.
Salary & Benefits
Salary: Negotiable based on experience and suitability.
Other benefits: As per company policy.
Ideal Candidate
The ideal candidate should be a responsible, energetic, and hands-on professional capable of taking ownership of branch activities and supporting the Branch Manager in managing people, shipments, customers, accounts, and day-to-day operational challenges.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
