Team Leader- BPO | Pune
We are looking for an experienced Team Leader to join our dynamic BPO team in Jaipur. If you have a strong background in team handling, performance management, and customer service operations, this is a great opportunity to grow your career.
Location: Mundhwa-Kharadi
Salary: Up to ₹9 LPA
Shift: Rotational Shifts and Rotational Offs
Working Days: 5 Days
Key Responsibilities:
Lead and manage a team, ensuring adherence to processes
Handle escalations and drive quick resolutions
Monitor KPIs (CSAT, Quality, AHT)
Coach and mentor team members
Improve team performance and customer experience
Requirements:
Minimum 1 year experience as a Team Leader on paper (Ecommerce/Seller support experience required)
Strong leadership, communication, and problem-solving skills
Ability to work in a fast-paced, rotational shift environment
NOTE:- Final interview round would be walk-in
Interested candidates can reach out to 9140143453
HR Anjali
Pay: ₹600,000.00 - ₹900,000.00 per year
Benefits:
Work Location: In person
