Role Summary
As a retail sales trainer at Specsmakers, you will be responsible for developing, delivering, and evaluating sales training programs aimed at improving the skills and performance of our front-end retail staff. Your goal is to drive store performance by enhancing customer service standards and sales effectiveness.
Key Responsibilities
- Design and deliver induction and refresher training programs for new and existing retail staff.
- Conduct in-store coaching and on-the-floor training to ensure real-time performance improvement.
- Develop training content, manuals, and e-learning modules aligned with sales and customer experience goals.
- Monitor training effectiveness through post-training evaluations, mystery audits, and store performance metrics.
- Collaborate with Operations and HR teams to identify skill gaps and training needs.
- Ensure consistent delivery of brand and product knowledge to all store employees.
- Promote a customer-first attitude and train teams on upselling, cross-selling, and objection handling techniques.
Key Requirements
- Graduate in any discipline; MBA/PG in Retail Management or related field is a plus.
- 3–6 years of experience in retail sales training, preferably in the optical, fashion, or FMCG sectors.
- Excellent communication, presentation, and facilitation skills.
- Strong interpersonal and coaching abilities.
- Willingness to travel extensively for in-store training across regions.
- Proficiency in MS Office; experience with Learning Management Systems (LMS) is an added advantage.
Pay: ₹50,000.00 - ₹65,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
