This role will be responsible for providing support to Superior IT Solutions customer base - support in the use of the computer hardware and software, ensuring technology is reliable. The support will be across areas including software, hardware, mobile technologies (10S / Android), video conferencing and communication systems.
This job requires a conscientious and cooperative work style teamed with a careful, thorough, and accurate handling of detail. To be successful in the role tis very important that you have a strong sense of duty and a concern for the needs of others. Your pace of work is patient and steady, requiring consistency in your work. Seeking the opinion of others and the support of management are also important aspects of the decision-making process.
You pride yourself on being customer driven, outgoing, pleasant, and agreeable, considerate of others feelings and always avoiding conflict. You love meeting new people and find it easy to get along with a wide variety of people. You take pride in solving the problem and making sure the customer is happy.
Primary Responsibilities:
* Provide telephone, email and chat support for user queries by investigating and resolving issues and escalating as necessary.
* Level ,23 Incident management across varied technologies, e.g. Windows 10, SharePoint, Outlook, Teams, General AV troubleshooting, Printing, Network Connectivity, etc.
* Users’ equipment is correctly configured. You will be the first point of call for the new employees
* Manage hardware and software requests.
* Assist with Implementing Atera support ticket system, Track all support tickets and update tickets with useful resolution information
* IT Asset Management
* Keep upto date on technology trends by reading technical publications, related web-sites, etc.
* Share support information (eg. FAQs, updating the support tickets with accurate information) with colleagues by documenting all information and making it available in shared location.
Knowledge, Skills and Abilities:
* Minimum 3 years of experience in same profile
* Microsoft Windows Client OS (Windows 7, Windows 8.x and Windows 10) - required.
* Basic Networking - understand concepts of TCP/IP required.
* Basic Administration of Microsoft Server Applications, including SharePoint and Exchange - preferable.
* Exposure to Active Directory Administration.
* Exposure to VMware or other Virtualization technology.
* General Office 365 technical knowledge to resolve both functional and technical problems
* Experience supporting Microsoft Office Products (Word, Excel, PowerPoint, and Teams etc) - required
* AppleiPhone, iPad support
* exposure to Backup technology
Pay: From ₹20,000.00 per month
Work Location: In person
