How will You Do It
Sales & Account Manager
- Drive the business of assigned customers/territory aiming to meet or exceed business targets (cCM1 & Volumes) for respective customers
- Implementation of respective SBU strategy in country and identify and implement business or value growth for respective customers/territory
- Continuously increase market and competitor intelligence and update customers and competitor’s data (supply/demand)
- Effective credit control and working capital management at customer to meet financial targets for DSO, DIV and overdue managemen
- Carry out market studies/ projects for respective end industry /customers for identifying future opportunities
- Negotiate and close deals or contracts with customers by taking complete customer accountability & leveraging knowledge of entire product value chain, supply capabilities and competition
Ensure business compliance according to BASF policy
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Customer Relationship Management
- Develop, align and execute mid- and long-term account plans
- Identify & translate market opportunities into business through cross BU cooperation & new working concepts / ideas
- To identify & develop differentiation strategies to improve competitive advantage by understanding customer needs, gathering & sharing of market & competitor information – Ensure value pricing whenever applicable
- Develop lasting customer relationships to identify business trends in and beyond the customer scope or respective portfolio
- Identify and attract new customers, pursue new applications, and interact with corresponding process and product developers of the potential customers, leading to profitable future business
Ensure high/wide customer contacts and regular visits to customers
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Operational Task
- Provide operational guidance and coordinate the relevant functional departments to ensure value creation and customer satisfaction
- Use of NPS to continuously improve customer experience
- Accountable for Demand- and Sales Forecast and fulfilment supporting efficient planning of products and services to support production planning (return on assets) using tools like OMP DP and local merchandising business model
- To enhance work coherence, quality & efficiency by contributing actively in sales meetings, reporting and in developing customer training/communication materials for sales
- Ensure effective, open and speedy communications for faster decision making
Ensure adherence to business initiatives /tool, e.g. OMP-(Demand Planning ), PMM ( Price & Margin Management), NPS (Net Promotor Score), Customer Network/KAM (Key Account Management) , TransperenCI, CLM (contracting tool)
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What We Look For
Educational Qualification:
- B.Sc., B.E., or B.Tech in Chemistry or Chemical Engineering
Preferred Candidate Profile:
- Candidates from the Pharmaceutical, Agro, or Coatings industry will be preferred.
Loction:
- Mumbai Vikroli (Godrej One)
