Title: Customer Success Executive (ERP Support Executive)
Location: Ludhiana, Hyderabad
Department: Customer Success / Support
About EDU – Powered by Techmutant Software Solutions LLP
EDU is a leading provider of AI-powered ERP solutions, transforming how educational institutions operate and grow. Our intelligent platform streamlines administrative processes, personalises learning journeys and optimises campus management. Backed by data-driven insights, EDU's solutions make education more efficient, impactful, and accessible. Join us in shaping the future of education through smart, scalable technology.
Role Overview
As a Customer Success Executive, you will be the face of our company for our clients post implementation. Your primary responsibility is to ensure customer satisfaction, product adoption, and long-term retention. You’ll work closely with internal teams and client stakeholders to resolve issues, provide training, and drive the overall success of our ERP software.
Key Responsibilities
- Serve as the main point of contact for assigned clients after onboarding.
- Provide product training and support to school staff and administrators.
- Troubleshoot basic product issues and coordinate with technical teams for escalations.
- Monitor client usage and ensure optimal adoption of the ERP modules.
- Proactively follow up on client concerns and feature requests.
- Assist in configuring modules like School Setup, Fee Management, Attendance, etc.
- Maintain detailed documentation of client interactions and updates.
- Build strong client relationships to promote renewals and referrals.
Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and a customer-first attitude.
- Ability to explain technical concepts to non-technical users.
- Logical problem-solving and time-management abilities.
- Proficiency in Microsoft Excel (data entry, basic formulas, formatting, etc.).
- Fast learner with the ability to quickly grasp new tools, processes, and ERP features.
- Bachelor’s degree in any field; tech or education background preferred.
Additional Requirements
- Ability to travel to client locations for face-to-face interaction, if required (post-training phase).
What We Offer
- Hands-on learning and growth opportunities in a fast-growing EdTech environment.
- Collaborative and supportive work culture.
- Exposure to real client operations and problem-solving.
Compensation & Employment Terms
- CTC: Fixed + Travel Allowances
- Probation Period: 6 months
- Bond Period: 2 years of service commitment, to begin after completion of the probation period
- Increments: Annual performance-based increment applicable after completing 1 full year with the company (6 months of Probation + 6 months into the bond)
To contact us, please use the following details:
Email: [email protected]
Phone: 78888 56639
Job Types: Full-time, Permanent
Pay: ₹14,621.00 - ₹18,000.00 per month
Benefits:
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you know how to use Vlookup?
Language:
Willingness to travel:
Work Location: In person
