Company: Digital Get-Way LLP
About the Company:
Digital Get-Way LLP is a digital solutions company offering services like website development, digital marketing, app development, SEO, and software solutions to businesses across India.
Role Overview
We are looking for a Customer Care Executive who will be responsible for handling client queries, maintaining strong relationships, and ensuring smooth communication between clients and internal teams.
Key Responsibilities
- Handle incoming calls, emails, and WhatsApp inquiries from clients
- Understand customer requirements related to digital services (website, SEO, ads, etc.)
- Provide accurate information about company services and packages
- Coordinate with internal teams (design, development, marketing) for client work updates
- Follow up with leads and existing clients for ongoing projects
- Maintain client records and update CRM or reports regularly
- Resolve client issues quickly and professionally
- Ensure high customer satisfaction and retention
Required Skills
- Good communication skills (Hindi, English; Bengali is a plus)
- Basic understanding of digital marketing or IT services (preferred)
- Strong problem-solving and listening skills
- Ability to handle multiple clients and tasks
- Basic computer knowledge (MS Excel, email handling, CRM tools)
Qualification
- Graduate in any field (preferred)
- Experience in customer support / telecalling / sales support is a plus
Job Type
- Full-time / Office-based (Siliguri)
Salary
- As per experience + incentives
Why Join Us
- Work with a growing digital marketing and IT company
- Opportunity to learn SEO, web, and digital services
- Friendly and professional work environment
- Growth and performance-based incentives
Pay: ₹7,000.00 - ₹20,000.00 per month
Work Location: In person
