Service Desk Trainer – Full-Time | Thane
Job Title: Service Desk Trainer
Location: Thane
Job Type: Full-Time
Job Responsibilities:
- Deliver Service Desk training to students using industry-relevant content and practical exercises.
- Train learners on IT Service Management (ITSM), ticketing tools, incident management, and customer support processes.
- Conduct assessments, mock interviews, and provide continuous feedback to improve learner performance.
- Track student progress, maintain training records, and ensure timely completion of batches.
- Collaborate with internal teams to align training with industry requirements and placement goals.
Requirements:
- 2–4 years of experience as a Service Desk Trainer or in an IT Service Desk/Technical Support role.
- Strong knowledge of ITIL concepts, ticketing tools, Windows OS, MS Office, Active Directory, and basic networking.
- Excellent communication, presentation, and facilitation skills.
- Graduate in any discipline.
- Immediate joiners preferred.
Pay: ₹25,000.00 - ₹65,000.00 per year
Work Location: In person
