Inbound Sales & Conversion Executive
Company: Viral-X
Location: Malad West, Oshiwara, Mumbai
Employment Type: Full-Time
About the Role
We are looking for an Inbound Sales & Conversion Executive to convert warm, inbound leads into paying customers.
This is not a cold-calling role. You will engage with prospects who have already shown interest through webinars, trials, landing pages, or marketing campaigns. Your role will be to understand their requirements and concerns, address objections, and guide them towards a purchase.
You will work with coaches, consultants, educators, and creators looking to grow and monetize their audience using Viral-X.
Key Responsibilities
- Convert warm leads from webinars, trials, landing pages, and campaigns into paying customers through phone, WhatsApp, and email.
- Follow up systematically with webinar attendees and trial users who have shown interest but have not yet purchased.
- Understand and address objections related to pricing, features, timing, and trust.
- Recover sales drop-offs by reaching out to prospects who started but did not complete their purchase.
- Assist prospects in resolving genuine checkout or purchase-related issues.
- Prioritize leads based on intent and engagement, rather than focusing solely on call volume.
- Maintain accurate CRM records, including lead status, objections, follow-ups, and conversion outcomes.
- Share insights with Growth, Product, and Operations teams regarding factors affecting conversions.
- Ensure a smooth handover to the Customer Support team after closing a deal.
Requirements
- 1–4 years of experience in inside sales, inbound sales, telesales, or a similar role.
- Experience in SaaS, EdTech, subscription products, or digital products is preferred.
- Proven ability to convert warm/inbound leads.
- Strong skills in consultative selling and objection handling.
- Comfortable discussing pricing, product features, and purchase decisions with prospects.
- Strong CRM management and follow-up discipline.
- Persuasive communication style with the ability to explain products clearly and honestly.
- Comfortable working with sales targets and performance-based incentives.
Preferred Experience
Experience with webinar-based or trial-based sales funnels will be an advantage.
Ideal Candidate
We are looking for someone who is customer-focused, persuasive without being pushy, organized with follow-ups, and comfortable handling sales conversations with prospects who have already demonstrated purchase intent.
This Role May Not Be Suitable If
- Your experience is primarily in mass cold-calling.
- Your background is limited to call-center scripting.
- Your experience is primarily in customer support rather than sales conversion.
- Your role has mainly involved administrative lead follow-ups without ownership of conversions.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
