JOB DESCRIPTION
Join our Loans team and play a critical role in supporting essential real estate loan servicing operations. Gain valuable exposure to multiple servicing functions, including cash operations, loan maintenance, account management, and transaction processing. This role offers an excellent opportunity to build operational expertise, develop industry knowledge, and contribute to the success of our financial services business.
As a Loan Servicing Specialist – Team Member within our Loans group, you will be responsible for carrying out assigned tasks while adhering to Service Level Agreements (SLAs). Your role may involve any combination of processes, including Cash Operations, Loan Setup & Maintenance, Loan Account Management, Drawdowns, Rollovers, Repayments, Pre-payments, Property Tax, Payoff & Fees, within Real Estate Loan Servicing. This position provides a valuable opportunity to develop your skills and contribute significantly to our operations.
Job Responsibilities
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Consistently meet established Quality and Quantity targets.
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Ensure full compliance with process-related policies, guidelines, and controls.
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Complete all servicing transactions within established Service Level Agreements.
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Promptly follow up with upstream and downstream partners for any missing notifications.
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Demonstrate close attention to detail to ensure accurate processing of all documents.
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Identify process changes to enhance productivity and efficiency.
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Support loan servicing activities across multiple real estate loan servicing functions.
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Maintain accuracy and quality while processing assigned transactions.
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Adhere to established operational procedures and controls.
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Manage assigned responsibilities within required timelines.
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Contribute to team objectives and business deliverables.
Required qualifications, skills and capabilities
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Demonstrate willingness to work night shifts supporting North America operations.
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Possess a bachelor's degree in Finance or a related field, or equivalent work experience.
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Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery.
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Understand business financial statements and Real Estate loan operations.
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Demonstrate strong research, analytical, and comprehension skills for analyzing large data sets.
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Effectively manage clients, build partnerships, and engage with multiple stakeholders simultaneously.
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Employ effective time management, prioritization, and communication skills while working independently on multiple assignments.
Preferred qualifications, skills and capabilities
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Build relationships with clients, internal partners, and peers effectively.
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Recognize issues or problems that require prompt escalation.
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Develop domain knowledge and demonstrate strong interpersonal and communication skills.
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Apply analytical thinking and problem-solving skills effectively.
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Understand the product and loan lifecycle and product management concepts thoroughly.
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Demonstrate adaptability while working in a dynamic operational environment.
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Collaborate effectively with team members to achieve business objectives.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
