JOB TITLE: Webchat Agent_ Australian Telecom_Kolkata
DEPARTMENT: Australian Telecom_ Webchat / Messaging
LOCATION: Mumbai/Kolkata
REPORTS TO: Team Leader
JOB PURPOSE:
The purpose of this job role is to handle chat / messaging conversations end to
end on topics related to utilities (service related queries on Energy & gas ) and
Energy & Telco ( Sales ) . By doing this, the individual need to maintain its KPIs
on RESOLUTION, NPS, , Efficiencies, Sales conversion and response time.
Qualification & Skills:
- Non-technical full time Graduate / Undergraduate
- Not more than 2 years gap in Graduation and employment
- For Undergraduates – Minimum 18 months relevant experience is a must
- Willingness to work in 24 / 7 support including night, early morning shifts
