Office Location: HiLITE Business Park, Iringallur, Kozhikode, Kerala
We are looking for a proactive, organized, and computer-savvy Operations Executive to join our growing team.
In this role, you'll support the day-to-day operations of our IT and eCommerce projects by coordinating with team members, communicating with clients, managing product information, conducting online research, and handling various administrative tasks. This is a dynamic role where every day brings new learning opportunities.
If you're someone who enjoys working with computers, loves learning new technologies, has good communication skills, and can manage multiple tasks efficiently, we'd love to hear from you.
Freshers and candidates with 1–3 years of experience who have excellent computer skills and a willingness to learn are encouraged to apply.
Key Responsibilities
- Coordinate daily operational activities and support project execution.
- Assign, follow up, and track tasks with the development, design, and marketing teams.
- Perform product data entry, content management, and catalog updates for eCommerce websites, including leather apparel, fashion accessories, adult lifestyle products, and various other retail categories.
- Conduct online research and compile information for business and client requirements.
- Prepare spreadsheets, documents, reports, presentations, and other business documents.
- Handle typing, documentation, data organization, and other administrative tasks.
- Maintain task trackers, project status, and ensure deadlines are met.
- Communicate with team members regarding project updates and task progress.
- Perform quality checks on website content, product information, and published data.
- Answer phone calls and respond to client enquiries professionally.
- Follow up with existing and prospective clients regarding projects, quotations, and enquiries.
- Coordinate with clients to collect project requirements, documents, approvals, and feedback.
- Learn and use new software, AI tools, and online platforms as required.
- Perform any other operational or administrative responsibilities assigned by the management.
Candidate Requirements
- Comfortable using computers, the internet, and office software.
- Good typing speed with high accuracy and attention to detail.
- Good knowledge of Microsoft Office, Google Workspace, and online research.
- Strong organizational, planning, and time management skills.
- Ability to multitask and work independently.
- Good written and spoken English.
- Good verbal communication skills in English and Malayalam. Knowledge of Hindi or Tamil will be an added advantage.
- Confident and professional while speaking with clients over phone, WhatsApp, and email.
- Basic knowledge of Microsoft Excel or Google Sheets.
- Willingness to learn new software, AI tools, and business applications.
- Self-motivated, responsible, and eager to learn.
- Strong interpersonal and customer service skills.
- Comfortable working in a fast-paced environment.
Preferred Qualifications
- Previous experience in administration, office operations, customer support, or eCommerce.
- Experience with WordPress, WooCommerce, Shopify, or BigCommerce is an advantage.
- Familiarity with project or task management tools is a plus.
- Basic understanding of AI tools such as ChatGPT is an added advantage.
Important Note
Some of our eCommerce projects involve managing product listings for leather clothing and legal adult lifestyle products intended for consenting adults. Applicants should be comfortable working with product images that may include glamour or suggestive photography as part of normal product catalog management.
This role is strictly related to eCommerce operations, product management, and website administration. It does not involve creating or promoting adult content.
What We Offer
- Opportunity to work on international IT and eCommerce projects.
- A friendly, supportive, and collaborative work environment.
- Direct mentoring and practical exposure to real client projects.
- Hands-on experience with websites, AI tools, digital marketing, and business operations.
- Continuous learning and career growth opportunities.
- Performance-based salary increments and incentives.
- Opportunity to build a long-term career with a growing IT company.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
