Role Summary
The Branch Head is responsible for the overall leadership, profitability, operational excellence, and business performance of the assigned branch. Acting as the head of the branch, the role owns complete branch operations, with primary accountability for sales growth while ensuring seamless coordination and performance across Design, Liaisoning, Loan, Accounts, Warehouse, Installation, Customer Support, and Administration. The Branch Head is responsible for achieving branch objectives, improving operational efficiency, and delivering an exceptional customer experience.
Key Responsibilities
- Lead and manage the overall operations and performance of the assigned branch as an independent business unit.
- Drive branch sales, revenue, profitability, and market growth by achieving monthly, quarterly, and annual business targets.
- Monitor and review the performance of all departments, including Sales, Design, Liaisoning, Loan, Accounts, Warehouse, Installation, Customer Support, and Administration.
- Ensure smooth coordination between departments for timely project execution and customer satisfaction.
- Review branch MIS, operational reports, sales dashboards, project status, collections, and departmental KPIs.
- Conduct regular review meetings with departmental heads and monitor action plans.
- Ensure branch operations comply with company SOPs, quality standards, statutory requirements, and safety policies.
- Resolve inter-departmental issues, operational bottlenecks, and customer escalations to ensure smooth business operations.
- Monitor branch profitability by controlling operational costs and improving resource utilization.
- Build and maintain strong relationships with key customers, channel partners, government authorities, financial institutions, and business stakeholders.
- Identify business opportunities, expansion strategies, and local market development initiatives.
- Oversee employee performance, workforce planning, training, succession planning, and talent development across all departments.
- Foster a culture of accountability, collaboration, continuous improvement, and customer-centric service.
- Review risk areas, compliance matters, audit observations, and implement corrective actions.
- Prepare monthly branch performance reports and present business reviews, operational updates, and strategic recommendations to senior management.
Must-Have Qualifications & Experience
- Bachelor's degree in Engineering, Business Administration, Management, or a related discipline. MBA preferred.
- 10+ years of experience in Branch Operations, Sales Leadership, Business Management, or General Management, preferably in Solar EPC, Renewable Energy, Construction, or Infrastructure industries.
- Proven experience managing cross-functional teams and complete business operations.
- Strong leadership, financial acumen, operational management, decision-making, and people management skills.
- Proficiency in ERP systems, CRM software, Microsoft Office, and MIS reporting.
KPIs / Performance Metrics
- Overall branch revenue and profitability.
- Sales and installation target achievement.
- Department-wise KPI performance.
- Project execution and on-time completion.
- Customer satisfaction and complaint resolution.
- Collection efficiency and cash flow performance.
- Operational efficiency and cost control.
- Employee productivity, retention, and engagement.
- Compliance with company policies, audits, and statutory requirements.
Working Conditions & Compensation
- Location: Ahmedabad
- Role: Full-time.
Pay: Up to ₹90,000.00 per month
Work Location: In person
