Job Title: Telecaller Executive
Experience: 2–4 Years
Location: Chennai
Skills Required
- Fluent Hindi communication is mandatory
- Good communication skills in English.
- Ability to handle customer calls professionally and resolve queries effectively.
- Basic knowledge of MS Excel, email, and data entry.
- Strong follow-up and customer-handling skills.
Key Responsibilities
- Handle inbound and outbound customer calls across India.
- Communicate with customers in Hindi and English regarding service requests, updates, and support activities.
- Coordinate with the Chennai Customer Support team for issue resolution and service scheduling.
- Follow up with customers to ensure timely closure of support requests.
- Maintain customer records, call logs, and service updates in the system.
- Escalate unresolved customer concerns to the appropriate support team.
- Prepare daily call reports and support customer satisfaction initiatives.
- Good communication skills in English.
- Ability to handle customer calls professionally and resolve queries effectively.
- Basic knowledge of MS Excel, email, and data entry.
- Strong follow-up and customer-handling skills.
Pay: Up to ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your Notice Period?
- What is your current CTC and Expected CTC?
Language:
- Hindi (Required)
- English (Preferred)
Work Location: In person
