Job Title: Executive – Case & Communications Management
Location: Colaba
Employment Type: Full-time | Work from Office
Working Days: 5 Days (Saturday & Sunday Fixed Off)
Shift Timings: 10:00 AM – 7:00 PM
Reporting To: Manager – Case & Communications
Salary Budget
₹2.5 – ₹4 LPA (maximum) – Based on experience, skills, and interview performance
Role Overview
We are looking for a disciplined and detail-oriented Executive – Case & Communications Management to handle day-to-day operational activities across multiple communication channels including email, WhatsApp, IVR, and internal platforms.
The ideal candidate should have strong communication skills, attention to detail, and the ability to work in a process-driven, TAT-oriented environment while ensuring accurate case handling and documentation.
Key Responsibilities
Handle emails and customer queries as per defined SOPs
Manage WhatsApp communication and ensure timely responses
Process IVR data, transcripts, and callbacks where required
Check and act on daily incoming queries across multiple channels
Conduct user onboarding calls and route cases as per process guidelines
Update Case Board (CB) and maintain accurate system records
Upload and maintain proper documentation and case records
Ensure all tasks are completed within defined TATs and with high accuracy
Coordinate with internal teams for smooth case handling and resolution
Maintain professionalism and quality in all communication
Eligibility & Qualifications
Graduate in any discipline
0–2 years of experience in customer service / operations / backend process roles
Freshers with good communication skills can also apply
Required Skills
Good written and verbal communication skills
Ability to follow SOPs and process guidelines strictly
Strong attention to detail and accuracy
Basic understanding of emails, calls, and documentation handling
Ability to work in a TAT-driven environment
Basic knowledge of Excel and operational tools
Tech-savvy and comfortable working on multiple systems/platforms
Willingness to learn and adapt quickly
Key Competencies
Process adherence & discipline
Communication & responsiveness
Attention to detail
Time management
Team coordination
Learning agility
One-Line Summary
This role focuses on handling customer communication, managing case updates, maintaining documentation, and ensuring smooth operations with timely and accurate execution.
Pay: ₹200,000.00 - ₹400,000.00 per year
Work Location: In person
