Financial Services Consultant – Operations & Client Servicing
Job Type: Full-time
Experience: 1–4 years preferred
Location: Lajpat Nagar, New Delhi
Industry: Financial Services / Mutual Funds / Insurance
About the Role
We are looking for a smart, organised and proactive Financial Services Consultant to join our growing financial services business.
The role will involve a combination of mutual fund and insurance operations, client servicing, financial transactions, documentation, communication and general business support. The ideal candidate should have a good understanding of financial products, excellent communication skills and be comfortable using technology and AI tools to work efficiently.
This is a hands-on, non-routine role where the candidate will be expected to take ownership of tasks, coordinate with clients and service providers, and manage multiple responsibilities independently.
Key Responsibilities
Mutual Fund & Investment Operations
- Initiate and process mutual fund transactions through NSE and other relevant platforms
- Handle purchase, redemption, switch, SIP and other investment transactions
- Assist with KYC, account opening, FATCA, documentation and related processes
- Coordinate with AMCs, RTAs, NSE and other platforms for transaction and service-related requirements
- Track pending transactions and ensure timely completion
- Maintain accurate client and transaction records
Insurance Operations
- Assist with new insurance business, policy servicing and renewals
- Coordinate documentation and service requests with insurance companies
- Track policy renewals, pending requirements and client requests
- Maintain organised records of policies and related documentation
Client Servicing
- Communicate with clients through phone, WhatsApp and email regarding transactions, documentation and service requirements
- Respond to routine client queries professionally and efficiently
- Coordinate client meetings and follow-ups
- Occasionally accompany or visit clients for documentation, servicing or other requirements
- Build and maintain strong professional relationships with clients
Technology & Business Support
- Maintain Excel/Google Sheets, digital records and databases
- Use online financial platforms, CRM tools and other business applications
- Effectively use AI tools such as ChatGPT for research, drafting, analysis, communication and improving day-to-day productivity
- Conduct online research and gather financial/product-related information when required
- Assist with occasional flight, hotel and other travel bookings
- Handle other operational and administrative responsibilities as required
Entrepreneurial Mindset & Growth
We are specifically looking for someone with an entrepreneurial spirit and an ownership mindset.
You should be someone who:
- Treats the business and its clients with the same care and responsibility as you would your own business
- Looks for ways to improve processes, solve problems and make the business more efficient
- Is willing to take initiative rather than waiting for instructions for every task
- Is interested in learning and gradually taking on greater responsibility
- Thinks beyond just completing assigned tasks and is interested in helping grow the overall business
- Takes personal pride in client relationships, service quality and business outcomes
Performance will be recognised and rewarded. Salary growth, bonuses and increased responsibilities will be linked to performance, initiative, contribution and the growth of the business.
This is an opportunity for someone who wants to grow with the business rather than simply hold a job.
What We Are Looking For
The ideal candidate should be:
- Highly organised and detail-oriented
- Comfortable working with numbers, financial information and documentation
- Knowledgeable about mutual funds, investments, insurance and personal finance
- Excellent in spoken and written Hindi and English
- Confident and professional while communicating with clients
- Comfortable with computers, Excel/Google Sheets and online platforms
- Tech-savvy and interested in using AI tools to improve productivity
- A quick learner who can adapt to new software and processes
- Proactive and capable of taking ownership without constant supervision
- Good at following up and ensuring tasks are completed on time
- Presentable and comfortable with occasional client visits
- Reliable, responsible and discreet when handling client information
- Ambitious, self-motivated and entrepreneurial
Preferred Qualifications & Experience
- Graduate in B.Com, BBA, Finance, Economics or a related field
- 1–4 years of experience in mutual funds, insurance, banking, wealth management, financial services or a similar role preferred
- Familiarity with NSE mutual fund transactions, AMC/RTA portals, KYC processes and insurance platforms will be an advantage
- Candidates with strong financial knowledge and excellent communication skills may also be considered even without direct industry experience
Important
This is primarily an operations and client servicing role, not a pure sales role.
The position is ideal for someone who enjoys working across finance, technology, people and business operations and wants to develop a broad understanding of the financial services industry.
We are looking for someone who wants to build something, take ownership and grow alongside the business.
Key Skills
Mutual Funds | Insurance | Financial Services | Client Servicing | Operations | NSE Transactions | MS Excel | Google Sheets | Communication | Hindi | English | AI Tools | ChatGPT | Documentation | Customer Relationship Management | Research | Organisation | Entrepreneurial Mindset | Ownership
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
Language:
Work Location: In person
