Job Summary:
An Automobile Call Center Executive handles customer interactions for automotive dealerships, service centers, vehicle manufacturers, or roadside assistance services. The role involves answering customer inquiries, scheduling service appointments, managing complaints, providing product information, and ensuring high customer satisfaction.
Key Responsibilities
1. Answer inbound customer calls and respond to inquiries professionally.
2. Make outbound calls for follow-ups, promotions, and customer feedback.
3. Schedule vehicle service and maintenance appointments.
4. Provide information about vehicle models, features, pricing, and offers.
5. Handle customer complaints and escalate complex issues to the appropriate department.
6. Coordinate with sales, service, and spare parts departments.
Required Skills
1. Excellent verbal communication and listening skills.
2. Strong customer service orientation.
3. Basic knowledge of automobiles and vehicle maintenance.
4. Ability to handle customer complaints calmly and professionally.
5. Computer proficiency and familiarity with CRM systems.
6. Good problem-solving and multitasking abilities.
7. Fluency in English and local language(s) is often preferred.
Educational Qualifications
1. Higher Secondary (12th Pass) or Graduate in any discipline.
2. Diploma or certification in customer service is an advantage.
3. Experience in a call center, customer support, or automotive industry is preferred.
Job Types: Full-time, Fresher, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
