Responsibilities:
1. Answering and Directing Calls:
· Professionally answer incoming calls and provide a warm, courteous greeting.
· Direct calls to the appropriate person or department promptly and accurately.
2. Message Taking:
· Record and relay messages accurately, including contact details, nature of the call, and urgency level.
3. Maintaining Phone Directory:
· Regularly update and maintain the company's phone directory to ensure accurate information.
4. Providing Information:
· Offer general information about the company and its services to callers.
5. Handling Inquiries:
· Address inquiries and provide appropriate assistance or direct inquiries to the relevant department.
6. Maintaining Call Logs:
· Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.
7. Following Communication Protocols:
· Adhere to established communication protocols and procedures.
8. Handling Emergencies:
· Respond to emergency calls promptly and follow established protocols for crisis situations.
Job Type: Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
