,Their primary duties include generating leads, resolving customer queries, scheduling appointments, and promoting products or services. They act as the voice of the company to drive sales and support.Key Responsibilities
- Outbound Outreach: Proactively contact prospective customers via cold calling to introduce products, services, or special promotions.
- Lead Generation: Identify potential clients and schedule meetings, demos, or callbacks for the field sales or business development teams.
- Customer Support: Address incoming calls, emails, or chats from existing clients, ensuring their complaints are resolved and questions are answered.
- Data Management: Accurately update customer details, interactions, and follow-up status in the company’s CRM software or database.
- Performance Tracking: Meet daily and monthly calling quotas, lead targets, and conversion metrics.
Essential Skills
- Communication: Excellent verbal communication and listening skills with a polite, professional telephone etiquette.
- Persuasion & Negotiation: Ability to confidently pitch products, handle customer objections, and close sales.
- Tech-Literacy: Familiarity with computers, basic spreadsheets (MS Excel), and CRM tools
Typical Qualifications & Requirements
- Education: Minimum 12th Pass or Bachelor's degree (any stream).
- Experience: 0–3 years in telemarketing, BPO voice processes, or customer service. (Freshers are frequently hired)
- Languages: Fluency in the local language (e.g., Hindi/English in India) or regional dialects depending on the target market.
- Persuasion & Negotiation: Ability to confidently pitch products, handle customer objections, and close sales.
- Tech-Literacy: Familiarity with computers, basic spreadsheets (MS Excel), and CRM tools.
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
