We are looking for an energetic and sales-driven Umrah Travel Executive who can actively handle online enquiries, live chat leads, customer follow-ups, and convert enquiries into confirmed bookings.
Key Responsibilities
- Actively handle live chat, WhatsApp, website, social media and online Umrah enquiries.
- Respond quickly to incoming leads and understand the customer’s travel requirements.
- Handle both Group Umrah Packages and Customized / Private Umrah Packages.
- Suggest suitable packages based on customer budget, travel dates, hotel preferences and family requirements.
- Maintain and update all enquiries, follow-ups and customer details accurately in the CRM.
- Regularly follow up with potential clients until the enquiry is converted or closed.
- Convert online and inbound leads into confirmed Umrah bookings.
- Communicate package inclusions, hotels, flights, transfers, visa requirements and other travel-related information clearly.
- Coordinate with the operations, ticketing and reservation teams after confirmation.
- Build strong customer relationships and provide professional pre-sales support.
- Handle customer objections, negotiate effectively and work towards closing the booking.
- Achieve individual sales, conversion, and follow-up targets.
- Maintain proper records of hot, warm and cold leads in the CRM.
- Reconnect with previous customers and leads for future Umrah travel requirements.
- Stay updated with Umrah packages, hotel options, flight availability, and travel-related updates.
- Be comfortable using new technologies, CRM systems, online communication platforms and AI-based tools.
Candidate Requirements
- Strong sales and lead-closing skills.
- Good knowledge of Umrah travel products and packages.
- Experience handling online travel leads will be preferred.
- Knowledge of CRM and lead-management systems.
- Ability to manage multiple customer enquiries and follow-ups simultaneously.
- Excellent communication and negotiation skills.
- Strong WhatsApp, chat and telephone communication etiquette.
- Customer-focused approach with the ability to understand different traveller requirements.
- Good follow-up discipline and strong conversion mindset.
- Ability to handle both group and customized Umrah enquiries.
- Basic technical and digital knowledge.
- Quick learner and adaptable to new software and sales tools.
- Target-oriented, responsible and proactive.
- Ability to work independently as well as coordinate with the travel operations team.
Pay: From ₹15,000.00 per month
Application Question(s):
- Are you confident explaining hotels, flights, transfers, visas, package inclusions, and travel requirements to online customers?
- How would you rate your sales closing and negotiation skills?
- Are you available for a full-time remote position and able to respond actively to online customer enquiries during working hours?
- Do you have hands-on experience handling travel/Umrah enquiries, following up with leads through CRM or WhatsApp, and converting those enquiries into confirmed bookings?
Experience:
- Umrah: 2 years (Required)
Work Location: Remote
