Reporting To:
Chief Operating Officer (COO)
Key Responsibility Areas (KRAs)
1. Pre-Sales & Member Acquisition
- Handle Meta Enquiry, walk-ins, enquiries, workspace tours, and follow-ups.
- Support the sales team in converting prospects into members.
- Coordinate onboarding documentation and membership activation with canter head
2. CRM & Member Database Management
- Maintain accurate member records in the Zoho CRM.
- Track leads, renewals, and coordinate with the canter head.
3. Member Experience & Community Engagement
- Ensure an exceptional member experience throughout the customer lifecycle.
- Coordinate community events, networking sessions, and engagement activities.
- Collect feedback and recommend service improvements.
4. Employee Travel Coordination
- Arrange flight, train, hotel, and local travel bookings for company employees.
- Coordinate travel itineraries and maintain travel records.
- Liaise with travel vendors for cost-effective bookings.
5. Client Complaint Resolution
- Receive and document member complaints.
- Coordinate with operations, housekeeping, IT, and facility teams to ensure timely resolution.
- Follow up until closure and maintain high member satisfaction.
6. Executive Support to the COO
- Work closely with the COO on strategic and operational initiatives.
- Coordinate meetings, calendars, follow-ups, and internal communications.
- Prepare reports, presentations, and meeting minutes.
- Track action items and ensure timely completion by cross-functional teams.
- Assist in special projects, process improvements, and business coordination as assigned by the COO.
7. Cross-Functional Coordination
- Act as the bridge between Sales, Operations, Accounts, Facility Management, and the COO's office.
- Ensure smooth execution of daily operational activities and member services.
Pay: ₹30,000.00 - ₹35,000.00 per month
Language:
Willingness to travel:
Work Location: In person
