We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000+ experts who live our passionate, bold, and authentic values.
At AMS India, we deliver customized RPO solutions across to global brands in Consumer, Digital & Technology, Engineering & Industrials, Investment, Retail Banking, Insurance, Pharmaceutical & Life Sciences, Professional Services. AMS India has 1,100+ employees and offices in 7 cities in the country. We bring a deep understanding of the local market, and we use that with the best international practices that AMS has to offer to deliver integrated solutions.
The Senior Implementation Manager Level 5 is responsible for leading the strategic direction, governance, and delivery of the implementation function across multiple programs and regions. This role oversees a portfolio of complex, high-value client and internal projects, ensuring alignment with business goals, operational excellence, and client satisfaction. The Senior Manager provides leadership to implementation teams, drives continuous improvement, and acts as a key advisor to senior stakeholders. This role plays a pivotal part in shaping the implementation strategy, scaling delivery capabilities, and ensuring consistent, high-quality execution across the organization.
Performance Outcomes / Accountabilities:
Ensure 100% of strategic implementation programs are delivered on time, within scope, and within budget. Achieve 95%+ client satisfaction (CSAT) across all programs under management. Maintain 100% compliance with internal governance, risk, and quality frameworks. Drive measurable improvements in implementation efficiency, scalability, and client outcomes. Develop and retain high-performing leadership talent, with a minimum of 90% team engagement score.
Key Responsibilities and Activities Strategic Leadership and Vision
- Define and execute the strategic roadmap for the implementation function.
- Align implementation initiatives with broader business and client strategies.
- Represent implementation in executive-level planning and governance forums.
- Oversee a portfolio of complex, multi-region implementation programs.
- Ensure robust governance, risk management, and quality assurance practices are in place.
- Monitor program performance and drive corrective actions where necessary.
- Build and maintain trusted relationships with senior client executives and internal business leaders.
- Act as a strategic advisor during solution design, deployment, and transformation initiatives.
- Lead executive-level client reviews and contribute to commercial discussions.
- Lead, coach, and develop a team of implementation managers and senior specialists.
- Foster a culture of accountability, innovation, and continuous improvement.
- Champion diversity, equity, and inclusion within the implementation function.
- Drive standardization, automation, and scalability of implementation processes.
- Lead post-implementation reviews and embed lessons learned into future delivery.
- Contribute to the development of tools, templates, and methodologies that enhance delivery quality.
AMS Behaviors:
AMS Behaviors, aligned to our Ways of Working, are a core part of our overall performance. For more detailed information about what good looks like against our AMS Behaviors for your Career Level, please refer to the Behaviors Framework.
Executive Engagement
Commercial Awareness
Creating Strategic Alignment and Client Value
Prioritization and Capacity Management
Navigates Complex Decision Structures
Drives Continuous Improvement
Enterprise Leadership
Service Excellence
Stakeholder Partnering
Project Management
Project Governance
MS Project
Workshop Facilitation
Solution Modelling
