Job Title: Guest Relations Executive (GRE)
Company: Sila Leisure Pvt. Ltd.
Location: The Cape Goa
Department: Front Office / Guest Relations
Employment Type: Full-time
Job Summary
We are looking for a Guest Relations Executive (GRE) to join our hospitality team at The Cape Goa. The ideal candidate will be responsible for ensuring an exceptional guest experience by providing personalized service, handling guest queries, resolving concerns, and coordinating with different departments.
Key Responsibilities
- Welcome and greet guests in a warm and professional manner.
- Provide personalized assistance to guests throughout their stay.
- Handle guest inquiries, requests, feedback, and complaints promptly.
- Ensure smooth check-in and check-out experiences.
- Maintain strong communication and coordination with Front Office, Housekeeping, F&B, and other departments.
- Follow up with guests to ensure their requirements are fulfilled.
- Handle VIP and special guest arrangements.
- Maintain accurate guest information and records.
- Assist guests with information regarding hotel facilities, services, local attractions, and activities.
- Collect guest feedback and communicate it to the concerned management.
- Ensure all guest interactions meet the hotel's service standards.
- Support the team in maintaining high levels of guest satisfaction.
- Perform other guest-relations duties as assigned by the management.
Requirements
- Bachelor's degree/Diploma in Hotel Management, Hospitality, Tourism, or a related field.
- 1–3 years of experience in Guest Relations, Front Office, or a similar role in the hospitality industry.
- Excellent verbal and written communication skills.
- Good interpersonal and customer-service skills.
- Pleasant personality with a professional approach.
- Ability to handle guest complaints and challenging situations calmly.
- Good knowledge of MS Office and hotel systems.
- Ability to work in shifts, including weekends and holidays.
- Strong team-player with good coordination skills.
Preferred Skills
- Guest Relationship Management
- Customer Service
- Front Office Operations
- Hospitality Management
- Communication Skills
- Complaint Handling
- Problem Solving
- Upselling & Guest Engagement
- VIP Guest Handling
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
