Delhi Cardio Diagnostic Services
A Division of Four Pixels Healthcare Pvt. Ltd.
Position: Customer Support Executive
Location: Delhi NCR
Employment Type: Full-Time
About Delhi Cardio
Delhi Cardio is North India’s most trusted and fastest-growing brand in advanced home-based cardiac diagnostics. We deliver hospital-grade services including Holter Monitoring, Event Loop Recorder (ELR), ABPM, and Sleep Studies—right at the patient’s doorstep, powered by cutting-edge technology and certified by leading cardiologists.
Role Overview
As a Customer Support Executive, you will be the first point of contact for patients, doctors, and hospital partners. You will play a crucial role in ensuring smooth coordination, premium patient experience, and operational excellence across all services.
Key Responsibilities :
Patient & Doctor Coordination
- Handle incoming & outgoing calls related to bookings, inquiries, and follow-ups
- Assist patients and doctors with service selection (Holter, ELR, ABPM, Sleep Study)
- Provide clear instructions before and after test procedures
Appointment & Operations Management
- Schedule and confirm appointments for home-based diagnostics
- Coordinate with technicians for timely installation & device removal
- Ensure accurate data entry and case updates in the system
Customer Experience
- Deliver a premium, polite, and empathetic communication experience
- Resolve patient queries, complaints, and escalations effectively
- Maintain high patient satisfaction and service quality standards
Reporting & Documentation
- Maintain daily call logs and booking records
- Track pending cases, follow-ups, and report delivery timelines
- Support internal teams with required operational data
Skills & Requirements
- Excellent communication skills (Hindi & English)
- Soft-spoken, patient-focused, and professional attitude
- Basic computer knowledge (CRM / Excel / WhatsApp communication)
- Ability to handle pressure and multitask efficiently
- Prior experience in healthcare / call center (preferred but not mandatory)
What We Offer
- Opportunity to work with a leading healthcare diagnostics brand
- Exposure to cardiology-based advanced diagnostic services
- Supportive work environment with structured training
- Career growth in healthcare operations & patient management
Why Join Delhi Cardio?
✔ Work directly with doctors & hospitals
✔ Be part of a fast-growing healthcare startup
✔ No sales pressure – service-focused role
✔ Meaningful work impacting patient care
Apply Now
Call/WhatsApp: 9999757744
Email: [email protected]
Job Type: Full-time
Pay: ₹12,006.26 - ₹20,900.17 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
