Job Overview
We are seeking a highly proactive and client-focused Client Success Manager to serve as the primary bridge between our company and our clients. This role is responsible for managing the complete client journey—from the initial lead inquiry through project execution and final delivery—ensuring exceptional client satisfaction at every stage.
The ideal candidate will take full ownership of the client relationship, acting as a trusted advisor, coordinator, and advocate throughout the project lifecycle. This position requires strong communication skills, relationship management expertise, and a foundational understanding of interior design and architectural projects.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for all incoming leads and client communications.
- Build and maintain strong, long-term relationships with clients.
- Understand client needs, expectations, and project goals from the outset.
- Act as the liaison between clients and internal teams, ensuring seamless communication and alignment.
Lead Management & Conversion
- Handle incoming inquiries and qualify leads effectively.
- Conduct initial consultations to understand project requirements.
- Coordinate with the design and sales teams to develop suitable proposals and solutions.
- Follow up consistently with prospects and guide them through the decision-making process.
Client Success & Satisfaction
- Take ownership of the overall client experience from first contact to project completion.
- Monitor client satisfaction throughout the project lifecycle.
- Anticipate potential concerns and proactively address issues before they escalate.
- Ensure clients feel informed, supported, and confident throughout the engagement.
Project Coordination
- Collaborate closely with interior designers, architects, project managers, and vendors.
- Track project milestones, timelines, and deliverables.
- Ensure client feedback is communicated effectively to internal teams.
- Facilitate regular project updates and review meetings with clients.
Issue Resolution
- Act as the first point of escalation for client concerns.
- Coordinate with relevant stakeholders to resolve issues promptly and professionally.
- Maintain a solution-oriented approach while balancing client expectations and project realities.
Account Growth & Retention
- Identify opportunities for additional services and long-term partnerships.
- Support client retention initiatives and referral programs.
- Contribute to building a strong reputation for exceptional customer experience.
Required Qualifications
- Bachelor's degree in Business, Architecture, Interior Design, Marketing, Communications, or a related field.
- 3+ years of experience in Client Success, Account Management, Customer Relationship Management, Project Coordination, or a similar role.
- Prior exposure to the interior design, architecture, construction, or related industry is highly preferred.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
